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Helping Volotea to provide
world-class airline services

Striving to guarantee the highest quality of services to their customers, Volotea needed to make the leap from Navitaire’s older New Skies flight reservation system to the new and improved one. This meant that a risky, yet unavoidable, upgrade was coming their way.

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Business Benefits

In the airline industry, upgrades have to be realised in a manner that doesn’t affect the end users’ experience, which can be tricky since online flight reservation systems can be used at any time of day, by any number of individuals. Hence, such changes require designated downtime and usually take place during the night.

Having worked with PGS Software, their long-time technology partner, Volotea knew that they could count on:

  • A dedicated team of developers and testers who was prepared to work during the designated night-time downtime
  • New features and functionalities being fully integrated with the new system
  • An on-schedule live release of New Skies 4.2 – the system was launched at 6:00 a.m. sharp
  • Specially created, reusable test scenarios, which will be immensely useful during future upgrades
  • The upgrade to take place without affecting Volotea’s day-to-day operations
  • Business Need

    Navitaire updates their New Skies flight reservation system on a regular basis. This leaves airlines who use it, such as Volotea, in need of updating their platforms to match New Skies’ altered and expanded versions.

    As such, upgrading to New Skies 4.2 meant that Volotea would have to rebuild and test every single element of the reservation system. To make and quality assure all these critical changes, Volotea knew they could trust PGS Software – a technology partner with whom they’ve realised over 100 projects.

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    PGS Software has been one of our main technology partners since 2013. In that time, we’ve realised over 100 projects together. In terms of the New Skies upgrade we had to go through, we knew that PGS would deliver on every level – methodology, development, quality assurance, etc. And, they did!

    Alex Rodriguez , IT Director, Volotea

    Project Details

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    Scrum, Automated Testing, Continuous Integration

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    .NET Framework 4.5, 4.6.2, XML

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    Splunk, PowerShell, Custom Nuget tools, Nuget package explorer, SOAP UI, Postman, Slack, Selenium Web Driver, Selenium IDE

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    4 Software Developers, 3 QA Specialists

    About the Client

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    Volotea, the airline of European mid and small-sized cities, offers direct flights at very competitive prices. Since its creation in April 2012, Volotea has carried more than 22 million passengers across Europe and 6.57 million in 2018. In 2019, Volotea operates 319 routes among more than 80 medium and small-sized cities in 13 countries: France, Italy, Spain, Germany, Greece, Croatia, The Czech Republic, Portugal, Malta, Austria, Ireland, Luxembourg and Morocco. The airline expects to carry more than 7.5 million passengers in 2019. Volotea operates its network with 34 aircrafts in 2019. Its fleet includes Boeing 717s and Airbus A319s.

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