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Native apps increased the number of unique users by 1200%

One of Germany’s leading banks was able to increase their mobile banking clientele by an impressive 1200% thanks to PGS Software’s involved technical partnership.

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Business Benefits

The Client is one of Germany’s leading banks and as such was losing business each day that they were not able to provide customers with seamless and secure mobile banking functionalities. The decision to expand their portfolio to include two top-of-the-line mobile applications for both iOS and Android has significantly increased their business success.

Since the revamp of the iOS app & the creation of a new Android app, the amount of unique users increased by 1200% (from 50,000 to 600,000)

Both applications reached high-ranking spots in the App Store & Google Play

The Client became one of the first German banks to introduce contactless payments

Developed according to the highest security standards (Payment Services Directive 2)

Applications now offer multi-banking possibilities (support more than one bank account)

Native look & feel, professionally designed & automatically tested UI

Both applications are highly performant and provide seamless user experience

Results by Numbers

4.5

App Store Rating

Increased from 2.5 (previous iOS version)

1200%

Increase

In # of unique users

Production Bug

Within first 3 months after release

Business Need

The Client, serving nearly 15 million customers is one of Germany’s premier banks, and as such, they needed to expand their non-desktop user application portfolio. They already had a simple iOS app and a dedicated iPad application, which provided users with a bundle of great banking functionalities. However, they realised that not as many customers used the application as they would have liked.

Additionally, the Client had difficulty finding an experienced and skilled mobile development team – especially one who had working practical knowledge of meeting strict banking security standards. After having conducted thorough research, the Client asked PGS Software to develop their new iOS and Android applications as, at the time, the Polish banking market was quite advanced in terms of digital and electronic banking.

“Clear and easy to use.”
“Works very well and offers a good overview.”

— iOS App Users

Project Details

Solutions

iOS, Android, automated testing, Continuous Delivery, Continuous Integration

Technologies

Java, Objective C, MVC, REST API, Swift, XCUITest/UI Automation, Touch ID, Core Data / Magical Record, Keychain, Encryption & Enhanced Security, Kotlin, RxJava, MVVM

Tools

Jenkins, Docker, Bamboo, Git, Bitbucket, Sourcetree, Jira, TestFLO, Confluence, Android Studio, Xcode, Spoon, Fastlane, Gradle, JUnit, Espresso, Robotium, XCTest

Team

6 iOS developers, 7 Android developers, 7 QA specialists, 1 Project Manager, 2 graphic designers

About the Client

The Client is a German retail bank, serving nearly 15 million customers nationwide.

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