(English) Improving the hospitality industry with a Cloud-first app

(English) PGS Software developed the unique hospitality industry application – Foodback – as a Cloud-first solution – reining in costs, speeding up the time to market as well as guaranteeing its high availability and scalability.

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Business Benefits

(English) PGS Software’s decision to develop Foodback as a Cloud-first solution helped Thomas L. Pedersen, CEO & Co-Founder of Foodback, and his team to save a significant amount of time and money – while ensuring their product is future-proof, highly available, scalable, extensible, and secure.

  • The AWS Cloud significantly sped up project delivery – the application went live in just 5 months
  • The Intelligent Survey Engine (BI tool) provides both a high-level overview as well as detailed recommendations
  • Managers and Head Chefs have access to live customer feedback
  • Customers can pay the bill using their mobile phones
  • The new application perfectly handles disconnection & network issues during transfers, leading to a higher quality, seamless performance
  • Easy to use and highly intuitive – 96% customer response rate

Business Need

(English) Thomas and his friends wanted to be able to give restaurants relevant feedback about major and minor things but found that there was no good way of doing so. That is how they first came up with their original, one-of-a-kind idea that eventually materialised into the Foodback application.

(English) PGS Software developed the Foodback application ensuring it is cost-effective, flexible, and future-proof. The development team suggested a Cloud-first solution that reined in costs, sped up time to market, as well as guaranteed high availability and scalability. They used a variety of Amazon Web Services to deliver outstanding functionalities in just 5 months’ time – all at a low cost.

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(English) In 2016, we made a decision to put our first Foodback solution on the shelf and start fresh with a brand new solution, built for scalability from day one. After a comprehensive research job, we chose PGS Software as our preferred partner for software development, and we are very happy with that decision today.

We have established a team of skilled people, that have done a great job in converting our ideas, prototypes and specifications into a real and highly scalable solution running on AWS. We now have a platform that is highly flexible, future-proof, and with a predictable and low monthly cost.

Foodback has big ambitions for the future, and we look forward to growing together with PGS Software, delivering user-friendly, efficient, and smart solutions to the hospitality industry around the world.

(English) Daniel Chaibi, CTO, Foodback

Project Details

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(English) AWS Cloud, Infrastructure as Code, Continuous Integration, Continuous Deployment

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(English) PHP, Symfony, Angular, PostgreSQL, Android SDK, Google AppCompat, Retrofit, GSON, ORMLite, Stetho

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(English) Jenkins, Bitbucket, Gitlab, JIRA, Confluence, Terraform, Docker, Crashlytics

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(English) 4 Developers, 1 QA Specialist, 1 Business Analyst, Scrum Master

About the Client

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(English) Foodback is a Norwegian start-up whose flagship product is an innovative service industry application. It encourages restaurant patrons to give feedback on multiple aspects of their dining experience while allowing them to simply and easily manage their bill payment. This creates highly valuable insights for restaurant managers, chefs, and chain management. More information can be found on www.foodback.com.

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